Terms of service

Welcome to Rosella Nova.

Thank you for visiting Rosella Nova. These Terms of Service ("Terms") explain the conditions that apply when you access or use our website, products, and services. By browsing our website or placing an order, you acknowledge that you have read and agreed to these Terms. If you do not agree with any portion of these Terms, please stop using our website.

1. Acceptance of terms

By using our website, you confirm that:

  • You are at least 18 years old, or you are using the website with the supervision of a parent or legal guardian.
  • You will follow all applicable laws and regulations.
  • The information you provide is accurate, complete, and current.
  • You agree to these Terms together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website use

You agree to use our website only for lawful and appropriate purposes.

You may not:

  • Break or violate any applicable laws or regulations.
  • Attempt to access restricted accounts, systems, or areas without authorization.
  • Upload or transmit viruses, malware, or other harmful software.
  • Disrupt the security, functionality, or normal operation of our website.
  • Copy, reproduce, distribute, or commercially use website content without prior written permission.

Rosella Nova reserves the right to limit or terminate access to our website if these Terms are violated.

3. Product information

We make reasonable efforts to keep product descriptions, photos, prices, sizing information, and availability accurate.

However, please understand that:

  • Colors may look slightly different depending on your device or screen settings.
  • Measurements may vary slightly due to manual measuring.
  • Product availability can change without advance notice.
  • We reserve the right to update, modify, or discontinue products at any time.

4. Pricing & payment

Unless otherwise indicated, all prices shown on our website are listed in United States Dollars (USD).

Rosella Nova reserves the right to:

  • Correct pricing, product information, or typographical errors.
  • Adjust prices without prior notice.
  • Change, suspend, or end promotional offers at any time.

Orders will be processed only after payment has been successfully authorized.

5. Order acceptance

After you place an order, you will receive an order confirmation email acknowledging that we have received your order.

Please note that receiving an order confirmation does not necessarily mean that your order has been finally accepted.

Rosella Nova may cancel or decline an order for reasons including:

  • Payment authorization failure
  • Inventory shortages
  • Pricing or product information errors
  • Suspected fraudulent or unauthorized activity
  • Shipping restrictions
  • Technical or system issues

If your payment has already been processed, an appropriate refund will be issued.

6. Shipping

Orders are prepared and shipped according to our Shipping Policy.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, transportation disruptions, or incorrect shipping information.

Customers are responsible for providing a complete and accurate shipping address.

7. Returns & refunds

All returns, refunds, and order cancellations are handled according to our Return & Refund Policy.

Please review the policy carefully before submitting a return request.

8. Intellectual property

All content available on our website, including but not limited to:

  • Rosella Nova brand name
  • Logos and graphics
  • Product images and photography
  • Website design and layout
  • Written content
  • Product descriptions

is owned by Rosella Nova or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No website content may be copied, reproduced, distributed, modified, or commercially used without prior written authorization.

9. Disclaimer

Our website and services are provided on an "as is" and "as available" basis.

Although we work to keep our website accurate and accessible, Rosella Nova does not guarantee:

  • Continuous or uninterrupted website availability
  • That the website will always operate without errors
  • That all information will always be complete or up to date
  • That any particular product will remain available

10. Limitation of liability

To the fullest extent permitted by applicable law, Rosella Nova will not be responsible for indirect, incidental, consequential, special, or similar damages arising from:

  • Your use of our website
  • Your purchase or use of our products
  • Shipping delays or carrier-related issues
  • Website interruptions
  • Technical failures

To the extent permitted by law, our maximum liability related to an applicable order will not exceed the amount paid for that order.

11. Changes to these terms

Rosella Nova may revise or update these Terms of Service from time to time.

Any changes will take effect once the updated Terms are posted on this page. By continuing to use our website after changes are published, you agree to the revised Terms.

12. Governing law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the applicable laws of the state in which Rosella Nova operates.

Any dispute related to the use of our website or services will be handled through the appropriate legal process.

13. Contact us

Rosella Nova

📧 hello@rosellanova.com

Business Address

801 N Hamilton St
Richmond, VA 23221-1243
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding these Terms of Service, please contact hello@rosellanova.com. Our Customer Support Team typically responds within 24–48 business hours.