Shipping policy

Welcome to Rosella Nova.

Thank you for choosing Rosella Nova. We’re committed to making your shopping experience smooth, reliable, and enjoyable from the moment your order is placed until it arrives at your doorstep. Please review our Shipping Policy below.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin carefully preparing your items for shipment.

Processing Time

  • 1–3 Business Days
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be processed on the next available business day.
  • During holidays, promotional events, or peak shopping periods, processing may take slightly longer.

Every order is carefully checked before dispatch to ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $49.99 $12.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are automatically calculated and displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take approximately 24–48 hours to appear after the carrier scans your package.

If tracking information does not update immediately, please allow additional time for the carrier’s system to refresh.

Shipping Information

To help ensure a smooth delivery, please keep the following in mind:

  • Please carefully verify your shipping address before completing your order.
  • Shipping addresses generally cannot be changed once an order has entered processing.
  • Orders containing multiple products may occasionally be shipped separately.
  • Shipping carriers are selected based on the destination and available logistics services.
  • We currently ship within the United States only.
  • We do not currently deliver to APO, FPO, or DPO military addresses.

Shipping Delays

We work hard to prepare and ship orders promptly, but delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier delays or service interruptions
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Unexpected logistical circumstances

We sincerely appreciate your patience and understanding.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

  • Order Number
  • Tracking Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item and packaging, if applicable

Our Customer Support Team will review the details and work with the shipping carrier when necessary to help resolve the issue.

Undeliverable or Refused Packages

Packages may be returned to us if they are refused, left unclaimed, addressed incorrectly, or sent to a location that cannot be serviced by the carrier.

If a package needs to be shipped again, additional shipping or handling charges may apply.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions and return address.

Rosella Nova

801 N Hamilton St
Richmond, VA 23221-1243
United States

Business Correspondence Only – Not a Return Address

Contact Us

Rosella Nova

📧 hello@rosellanova.com

If you have any questions regarding shipping, tracking, or delivery, please contact hello@rosellanova.com. Our Customer Support Team typically responds within 24–48 business hours and will be happy to assist you.