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📧Email:hello@rosellanova.com
Thank you for choosing Rosella Nova.
At Rosella Nova, we believe that a lovely shopping experience is about more than finding something you love. It’s also about feeling supported along the way. Whether you have a question before placing an order or need a little help after your purchase, our Customer Care Team is always here for you.
Customer Support Email
We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.
If you’re reaching out about an existing order, please include your Order Number so we can find your order and assist you more quickly.
Our Customer Support Team is happy to assist with:
No question is too small. We’re always happy to help make things a little easier.
Rosella Nova
801 N Hamilton St
Richmond, VA 23221-1243
United States
Business Correspondence Only
Please note that this address is not our return warehouse.
If you need to return an item, please contact our Customer Support Team before sending anything back. Once your request has been reviewed and approved, we’ll provide the correct return instructions and return address.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Messages received outside our business hours will be answered on the next available business day.
To help us understand your request and get back to you sooner, please include:
If you received a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label whenever possible.
Thank you for being part of Rosella Nova. Your trust and support mean so much to us. Whenever you need a little help, simply reach out — we’ll be happy to hear from you and do our best to make your experience with us a little brighter. 💗
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